FAQ

To place an order, follow these steps:

• Look through our online store and add the items you want to your cart.
• Go to the checkout page and fill in your shipping and payment details.
• Please pay 200 taka in advance to confirm your order.
• Check your order details and click “Place Order” to finish buying.

We accept payments through mobile banking services like Bkash, Nagad, and Rocket.

You can pick the one that works best for you when checking out.

2-5 days inside Dhaka and 3-10 days outside Dhaka

We make returns and exchanges easy for you.

If you’re not happy with what you bought, you can send it back. Just visit our Returns & Exchanges page for details.

Please reach out to our customer support right away, and we will do our best to help you.

If you get a damaged or faulty product, contact our customer support within 24 hours of getting your order. Please record a video while unboxing the product to claim it as defective. We will help you with the return or exchange process and make sure you get a replacement or refund quickly.

After your order is confirmed, you will get an email to let you know. Before delivering your product, the delivery company will also send you a text message and give you a call to confirm.

Yes, we often have special discounts and deals. To find out about our latest offers, follow us on social media.

Yes, we offer a 7-day replacement guarantee for any manufacturing problems. There might also be a warranty for the official product. You can check this information on each product page. Please read our return and refund policy.

We ask for a 200 Taka deposit as security. Some customers do not pick up their packages after they confirm an order. To lower the number of returns for each product, we require this 200 Taka deposit.